Return & Exchange
specializes in all kinds of hair textures, we try our best providing high quality and competitive price hair extensions to our customers. In order to service our customers better, we accept return or exchange the products.
Federal law states you cannot return human hair products that have been used or altered in any way. We adhere to strict policies in regards to federal law, health regulations, and hygiene concerns
About Return and Exchange:
---Without any quality problem
If you want to return an item, please contact us first by sending an email to email@example.com . You are required return the item within 3 days once it is received.
Item must be returned without affecting the secondary sales
1 Return for exchange: you are supposed to pay the shipping fee and the price difference
2 Return for refund: you are supposed to pay the shipping fee and 5% restocking fee will be deducted from your account.
---Quality problem OR wrong products when open the package.
If you find some quality problems after getting the parcel, such as: wrong color, wrong size, wrong style, and so on. Please send an email to contact us first. It will be more persuasive if you attach a picture of the packing box containing the shipping information and a picture of the item you received in the email. We will check it at once and offer you some solutions.
1 All the items returned must be dealt with 3 days
2 Please keep the item in original condition, items that has been used or washed is not returnable
3 Please do not return the parcel before you get our permission or we are not responsible for any loss caused.
We can cancel the order for you if you contact us in time after your purchase.
1 Contacting us within 24 hours after you finish the payment, you are charged freely.
2 Contacting us after 24 hours, 3% of the order total will be charged as transaction and handling fee.
3 Orders can't be canceled once the parcel is dispatched or the hair extensions are being customized.
No matter returning , exchange or cancelling your order, you much contact us first by service email:firstname.lastname@example.org